Information

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SHIPPING

All orders are packed discreetly in plain packages. Our address is not located on the package. The package will be addressed to you with SIND.

Vector map of New Zealand - Free vector image in AI and EPS format.

We use COURIER POST for New Zealand nationwide.

FLAT RATE $10.00 no matter how big or small the package is.

FREE DELIVERY in Invercargill city only to post codes 9810 and 9812. We will email you soon as your order is completed to arrange a time for us to deliver your package discreetly.

Click & Collect | mysite

CLICK AND COLLECT SERVICES – we will contact you by email when order is completed to arrange a time for you to pick up your package.

RETURNS

Please choose your products carefully due to the nature of our business.

We can NOT refund if you change your mind.

However, if the products you have received are faulty, we will meet our obligations under the Consumers Guarantees Act 1993.

Faulty products must be returned to us in 7 days for a replacement. If we can not replace the product we will give you a full refund.

SHOP HOURS

  • Monday 10am – 5.30pm
  • Tuesday 10am – 5.30pm
  • Wednesday 10am – 5.30pm
  • Thursday 10am – 5.30pm
  • Friday 10am – 5.30pm
  • Saturday 10am – 4pm

SUNDAYS we are closed. Public Holidays (stat days) we are closed.

(SUNDAYS) If you need products from us, just contact us through the CONTACT PAGE or via FACEBOOK www.facebook.com/www.sinderellas.co.nz we will arrange a time to meet at the shop.

We can guarantee that we will ship your order in 24hrs after placing an order.

BACKORDER can take up to two to three weeks to arrive. After placing an order with Backorder we will advise you of an estimated time of arrival.

PAYMENTS

All prices in the shopping areas are in New Zealand dollars (NZ$) and include GST (15% sales tax).

We take secured payments with PayPal Visa, Debit Cards, Laybuy, Afterpay and Bank Transfers (Bank Transfers if we haven’t received a payment in 24hrs after placing your order. We will send you a text reminder, We can only hold this order for 24hrs as we only have so much stock on hand)

PRIVACY

Your privacy is of the utmost importance to us. We collect your name and address information only for the delivery of your order. All orders are packed discreetly in plain packages. Our address is not located on the package. The package will be addressed to you with SIND.

We will not sell, rent or give your private information including name, address, email to anyone including companies and third parties.